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Heidelberg Help Desk : Request for Assistance

Use the form below to submit your request for technical assistance to the Heidelberg College Help Desk.

Problem Reporting Form

Your full name:
  
Brief summary of problem:
  

Provide a very brief summary of the problem (e.g. "cannot update Symantec anti-virus protection", "voice mail does not indicate new messages," etc.)

Detailed description of problem:

  

Please be as descriptive as possible: indicate what you were doing when the problem occurred, what you've tried to resolve the problem, etc.
   
Type of problem:
    
 
If a computer problem, what operating system?  
     
   
Your email address:
  
On-campus phone number:
  
Building and room number:
  
Best time(s) to call:
  
  

Please note:

Help Desk requests will be reviewed as soon as possible. Requests are usually handled in the order they are received; however, the severity of a particular request may require us to prioritize. Your satisfaction is important to us, and we will work with you to resolve your issue as quickly as we can. We may contact you by email, telephone, in person, or some combination thereof.

If you have questions regarding this process, please call the Computer Center at extension 2196. Thank you for contacting us.

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Contact Information

Heidelberg College
CNIT (Computer, Network & Information Technology)
Department of Computer Science
310 E. Market St.
Tiffin, OH 44883-2462
telephone: (419) 448-2297
facsimile: (419) 448-2124
Internet: webmaster@heidelberg.edu

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